AUTOMATION · OPERATIONS2026
IT Support Ticket Triage
An import-ready n8n workflow that validates incoming tickets, classifies five issue types, assigns priority, calculates SLA deadlines, and returns structured JSON.
PROOFCredential-free workflow, sample payloads, transparent rule ordering, and automated tests for triage scenarios.
View engineering breakdown+
PROBLEMSupport teams lose time manually reviewing and prioritizing every incoming ticket.
WHAT I BUILTAn import-ready webhook flow that validates requests, classifies issues, assigns priority, and calculates SLA deadlines.
ARCHITECTUREPOST webhook → validation and rule engine → classification and SLA calculation → structured JSON response.
ENGINEERING DECISIONSCore n8n nodes only, no credentials, security rules evaluated first, transparent categories, and reusable output.
RESULTA consistent first-pass triage process packaged with sample payloads, documentation, and automated tests.
View proof on GitHub↗
- n8n
- Webhooks
- JavaScript
- JSON
- Automation